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Customer DIR is currently available in North America and will be launched in other regions soon.

13.	DIR Error Codes

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Error Code	Error Message	DIR is Generated	Send to customer (North America region only)	Description	Action requires
200	Health Score is Generated Successfully	Yes		The DIR has been generated successfully with all sections and accurate data.
201	Chiller failed to meet peak load.	Yes (Only Alarms, Chiller Logs, and Trend Charts sections)		It indicates the chiller failed to meet the peak load threshold during the reporting period.
202	Chiller average load below 20%	Yes (Only Alarms, Chiller Logs, and Trend Charts sections)		It indicates the average load of the chiller during the reporting period was less than 20%.
203	No more than 30 minutes continuous operation	Yes (Only Alarms, Chiller Logs, and Trend Charts sections)		It indicates the chiller did not run consistently higher hours during the reporting period.
204	Offline/Pending in AHP	No	Yes (It contain the reason)	It indicates the chiller onboarding is incomplete and needs to be addressed by the field.	Field action is required to take the chiller back online.
205	Chiller Migration Issue or Backend Onboarding Issue	No	No	It indicates that the chiller is not fully onboarded, and data was never sent to AHP but is online in the SMART platform.	AHP support team help is required to resolve the C2C (cloud to cloud) migration issues.
206	Missing Design Data	Yes (Inaccurate data for some sections)		It indicates the necessary design data for the chiller is not available.
207	Pack Load Bricks class Not Found	No	No	It indicates that the chiller load was not ascertained during the report period.	AHP Tiger team helps to resolve this issue.
208	Circuit Load Not Meet	Yes		It indicates the circuit was not loaded sufficiently during the reporting period.
400	Report Generation Failed	No		It indicates the DIR for the specific work order has not been generated successfully.	You can retry again after 30 minutes.
500	Report Generation Failed	No		It indicates the DIR for the specific work order has not been generated successfully.	You can retry again after 30 minutes.