The table describes the DIR access details for different roles:
Role | Access Level | DIR Generation (AHP platform) | DIR Generation (S-Max application and Salesforce) | Additional Notes |
Global Admin | Full access (generate, view, and comment) | Yes | No | N/A |
Technician | Full access (generate, view, and comment) | Yes | Yes | N/A |
Command Center Analyst | Full access (generate, view, and comment) | Yes | No | N/A |
Account Manager | Generate and view-only access | Yes | No | N/A |
Service Manager | Depending on permissions | No | Yes (Salesforce) |
|
Customer | View-only | No | No | It is only valid for the North American region. The customer can see a copy in the AHP platform of the report that the field technician generated in the S-Max application. |