The technicians generate a DIR on the S-Max application when they are on-site. There are some data requirements and conditions for generating a DIR. If a chiller does not meet those conditions. The technician receives an error message on the S-Max application.
For the North America region only, customers still receive a PDF copy of the DIR even after error messages. This PDF copy contains the specific reason for the error. For example, if a chiller is offline, the customer receives a PDF copy of the DIR stating that the chiller is offline.
Currently, this is only applicable for the 204-error code. To know more about the DIR Error Codes, click here.
To see a notification of the DIR report unavailability, follow the steps:
In the bottom menu, click More.
Click Notification.
See the DIR Request Notification.
